Error 118 Samsung TV? Attempt These 15 Fixes


Your good Samsung TV comprises a wise TV App Retailer characteristic that permits you to obtain and set up each Samsung and third-party purposes on the TV. The App Retailer is powered by the Samsung Sensible Hub which establishes connection between your good TV and the Samsung servers.

What Does Samsung TV Error 118 Imply

Sometimes, if you end up making an attempt to put in or replace a third-party software such because the HBO Max, Spotify or YouTube, it’s possible you’ll encounter an error 118: “Can’t obtain app” or “unable to obtain. Please strive once more”. This code represents the lack of the Sensible Hub to attach with the Samsung server.

This error in connection has a number of doable causes and fixes, and you could have to make use of elimination methodology to hint and repair the issue.

Error 118 Samsung TV HBO Max

HBO streaming service has a number of the hottest films and TV sequence on the market. Many customers favor it to different streaming companies due to its concentrate on high quality.

Since HBO Max app was launched in 2020, it has change into a favourite for good TV customers.

Sadly, one of the crucial widespread instances the place the Samsung TV error 118 happens is when putting in the HBO Max app. Numerous customers report having this error when making an attempt to put in the HBO Max app or replace the prevailing one. The truth is, some customers report that they can obtain different apps with out points, making the lack to put in the HBO Max app much more irritating. Regardless of the case, we are going to look at the the explanation why this error happens, and how one can resolve it.

Why Does Samsung TV Say Error 118

There is no such thing as a single motive for the error 118 code when downloading and putting in purposes. You would want to make use of a step-by-step elimination methodology to search out the trigger and repair it. Under are the recognized causes for the 118 error on Samsung TV:

1. Dangerous Web Connection

The commonest explanation for the 118 error is poor web connection. This can be as a result of the connection is consistently getting interrupted or the connection is gradual. When there’s poor connectivity, the Samsung TV Sensible Hub will be unable to ascertain reference to the Samsung back-end servers with the intention to full the applying obtain.

Whether or not you’re utilizing a Wi-Fi router or a wired connection, you’ll need to make sure that the connection is sweet sufficient to obtain massive recordsdata for the period wanted.

2. Glitch or Bug

A glitch is a brief challenge or fault in a wise system which causes a short malfunction. It normally goes away by itself.

A bug is fault normally within the design of the system. This requires actions to repair.

Generally, when the error 118 happens, it’s as a result of there’s a glitch within the TV, the Sensible Hub, or on the Samsung servers. In different instances, it could be a results of a bug in your good TV. We’ll look at methods to repair every of those causes.

3. Firmware Out of Date

Your Samsung good TV has a everlasting program embedded by the producer which controls how the good TV works. This everlasting program is known as the Firmware. Simply as together with your smartphone that requires to be up to date periodically, the firmware in your Samsung TV additionally must be saved up-to-date.

It will allow the TV to assist and run trendy purposes. The makers of the third-party purposes are consistently rolling out updates to their purposes utilizing newer firmware, subsequently your TV additionally must be up to date to assist these updates.

4. Low Storage

Each software in your Samsung good TV takes up area within the TV storage or reminiscence. As your purposes improve or the dimensions of current ones improve with updates, there comes a time when there isn’t a longer sufficient storage to include new purposes or updates. Sadly, your good TV doesn’t at all times point out that storage is the issue once you attempt to obtain an software. It’s usually a good suggestion to test and monitor your storage every so often:

  1. Click on the Dwelling button in your distant management
  2. Choose Apps
  3. Go to the underside of the display screen and choose Extra Apps
  4. The following web page ought to show info corresponding to storage used and storage left, on the left nook of the display screen.

Relying on the mannequin of your Samsung good TV, it’s possible you’ll alternatively discover the data by checking the TV settings:

  1. Press the Dwelling button in your TV distant management to go to the Samsung Dwelling display screen
  2. Navigate to Settings and choose it
  3. Choose Data or About or Properties, on the display screen that comes up subsequent
  4. You can see your TV storage info in any of Data, About, or Properties, relying on the mannequin of the good TV.

4. Different Units Interfering with Community

Generally, you could have different gadgets and even purposes (corresponding to Fb) in your cellphone that strive to hook up with your good TV, or intrude together with your good TV’s connection to your community. One foremost explanation for this interference is Bluetooth gadgets inside vary of your community. As talked about, earlier, the Fb app in your cellphone may trigger such community interference.

5. DNS Challenge

DNS stands for Area Title System. This can be a system that serves like an tackle e book or title database for gadgets linked to the web. It permits good gadgets to hook up with the web utilizing a reputation that’s comprehensible to people, not like an IP tackle. Your Samsung good TV has a DNS title that’s distinctive to it, which permits it to hook up with the web.

Generally, the DNS settings in your Samsung TV might get corrupt. In different instances, they will not be configured accurately and this will trigger connectivity points. You would want to make some adjustments on the good TV DNS setting to get it working once more.

6. Sensible Hub Corrupted Information or Configurations

The Samsung TV Sensible Hub is the built-in, clever centre that gives you with entry to all of the functionalities of your good TV together with settings, app retailer, web looking.

Generally, there could also be a problem with the Sensible Hub, corresponding to:

1. A bug, which makes it corrupt the recordsdata or configurations on the applying you are attempting to obtain.

2. A glitch that makes the Sensible Hub to malfunction.

3. Incompatibility points between your good TV and the applying you’re downloading.

4. Virus an infection on the Smasung good TV. Sure, Samsung confirmed that your good TV can get contaminated with viruses, so it’s one thing to remember and look out for.

Different causes embody corruption of app information or cache of your good TV, or low RAM. RAM, Random Entry Reminiscence, is a reminiscence in your good gadget that shops information that the gadget is actively utilizing in order that the info may be accessed shortly when wanted. This is likely one of the components that determines the efficiency of the good gadget.

Learn how to Repair Error 118 Samsung TV

To repair the Error 118 in your Samsung TV, it’s good to undertake an elimination troubleshooting method. Go one step at a time and check out your obtain after finishing every step to see if the error has been mounted.

1. Restart the Obtain

So simple as this sounds, it does clear the error typically. It’s because the 118 error might have been brought on by a brief glitch in connectivity or within the Sensible Hub. The problem might clear once you restart the obtain. If the error doesn’t clear, please proceed to the subsequent step.

2. Restart TV

The primary technical step to absorb fixing the error 118 is to restart your good TV. Merely flip it off on the swap and switch it again on. If this doesn’t work, it’s possible you’ll do a Chilly Restart. This may be accomplished in 2 methods:

1. With the TV on, press and maintain the ability button on the distant management of your good TV till the TV turns off and again on.


2. With the TV on, unplug it from the ability provide, wait 30 seconds, after which plug it again in.

If none of those works, please proceed to the subsequent step.

3. Restart the Router

Simply as together with your smartphone and PC, Wi-Fi routers typically must be restarted to scrub out their reminiscence and get them operating effectively once more. When your router has run for a very long time, the reminiscence can change into crammed or corrupt. Another excuse a restart works is that the router can overheat, inflicting it to cease working optimally.

As a result of it’s possible you’ll not know what precisely has induced the router to cease working, it’s at all times best to make use of the ability cycle methodology of restart:

1. With the router on, unplug it from the ability provide

2. Wait a minimum of 30 seconds. This normally solves issues with overheating.

3. Plug the router again to energy provide

When the router absolutely reboots, retry the applying obtain and see if this clears the 118 error. If not, please proceed to the subsequent step.

4. Disconnect Different Units from Your Wi-Fi

Some gadgets linked to your WiFi router might trigger community interference together with your Samsung TV. Be affected person to disconnect the gadgets one after the opposite and retry obtain after every disconnection. It will assist you to detect the actual gadget that’s interfering together with your good TV connection. If the error persists in any case different gadgets have been disconnected, go to the subsequent troubleshooting step.

5. Set Up DNS

As mentioned earlier, the DNS in your Samsung good TV might change into corrupt or not correctly configured for persistent web entry. Often, your good TV comes with robotically configured DNS settings and it’s possible you’ll have to set it up manually to resolve the 118 error. To do that:

1. Press the Menu button in your good TV distant

2. Choose Settings

3. Choose Community, then choose the Community Settings sub menu

4. Choose Begin

5. Choose IP settings

6. On DNS setting, choose Enter manually and choose OK

7. Enter 8888 because the DNS. 8888 is DNS setting offered by Google, and normally permits for seamless web connections.

8. Choose OK

After doing these, retry the obtain and see if it fixes the 118 error.

5. Reset Community Settings

The connectivity error will not be out of your Wi-Fi however out of your good TV as an alternative. Generally the TV community settings must be reset with the intention to restore connectivity to your Wi-Fi. To reset the Samsung TV community settings:

1. Press the Dwelling button in your distant management

2. Choose Settings

3. Choose Community

4. Choose Reset Community

When that is accomplished, you’ll need to reconnect your good TV to your Wi-Fi and re-enter the password. It’s because the reset clears the TV of each reminiscence of your Wi-Fi gadget. After reconnecting, it’s possible you’ll retry downloading the app to see if the error is cleared.

6. Cell Hotspot

Nonetheless on community connectivity, the difficulty could also be that your TV merely can’t talk together with your Wi-Fi gadget. To check, you’ll be able to change the connection through the use of a cell hotspot as an alternative of the Wi-Fi.

1. Activate the cell information in your smartphone

2. Activate Cell Hotspot

3. Go to Community in your good TV and join it to your cell hotspot

4. Retry the obtain

If this nonetheless doesn’t work, you may be virtually sure it’s not a community challenge. Then proceed to different steps.

7. Reset the Sensible Hub

As mentioned earlier, the Sensible Hub might have corrupt recordsdata or configurations which trigger it to malfunction and consequence within the 118 error. Resetting the Sensible Hub can repair such points. Nonetheless, it’s good to know that this course of wipes all of your put in purposes and logs you out of your accounts.

To carry out the Sensible Hub reset:

  1. Press the Dwelling button in your Samsung TV distant.
  2. Choose Settings.
  3. Choose Assist
  4. Choose Self Prognosis.
  5. Choose System Care.
  6. Choose Self Prognosis.
  7. Choose Reset Sensible Hub.
  8. Sort within the reset PIN. That is normally 0000 by default.

After this, the Sensible Hub restarts. You might restart the TV, too, to be double positive.

When the TV reboots, please strive downloading the applying once more. If it nonetheless doesn’t work, please proceed to the subsequent step.

8. Replace Software program

Updating your good TV firmware or software program is a observe you need to imbibe. Not solely do updates present your good TV with options to carry out higher, these updates additionally typically include options to bugs within the system.

To replace, make sure that your good TV is linked to a dependable community, then:

1. Press the Dwelling button on the TV distant management.

2. Choose Settings.

3. Choose Assist.

4. Choose Software program Replace.

5. Then choose Replace Now.

6. Await updates to finish, then retry the applying obtain.

9. Examine the Compatibility of the TV

Generally the reason for the 118 error is that your Samsung good TV is just not suitable with the applying you are attempting to obtain. That is very true for the HBO Max app which was solely launched in Could 2020. If you’re utilizing an outdated Samsung good TV, there’s a probability that the TV is just not suitable with the applying.

Additionally, it could be as a consequence of variations in area. If you buy your Samsung good TV from a special area to yours, there could also be points with Community Protocols, for instance. It will make your good TV unable to hook up with Samsung servers.

That stated, to test compatibility of your good TV:

1. Press the Menu button in your TV distant

2. Choose Assist

3. Choose Contact Samsung

Your TV mannequin code will likely be displayed on the display screen. You may then contact Samsung with this element to know in case your TV is suitable with the applying you are attempting to obtain. For HBO Max particularly, solely Samsung good TVs from 2016 and above are suitable with HBO Max.

10. Uninstall Unused Apps

Generally, the 118 error happens in your Samsung TV as a result of the storage on the TV is full. Kindly test for purposes you don’t use or that you are able to do with out, and uninstall them.

To do that:

1. Press the Dwelling button in your good distant controlller

2. Within the App part, choose settings

3. Choose the app you need to delete, click on Delete

Some pre-installed apps can’t be deleted. On this case, the Delete possibility will likely be greyed out. Nonetheless, some pre-installed apps may be deleted. To delete them:

1. Press the Dwelling button on the distant

2. Choose Settings

3. Choose Assist

4. Choose System Care

5. Choose the apps you need to delete

6. Choose Delete

When that is accomplished, please retry downloading the applying of your alternative. If this nonetheless fails, please go to the subsequent step.

11. Clear Storage

Clearing storage means clearing the cache or quickly saved information of purposes in your Samsung good TV. This frees the TV reminiscence as much as course of new purposes. Please be aware that you’d want to do that for particular person apps.

To clear storage:

  • Press the Dwelling button in your distant management.
  • Choose Settings.
  • Choose Apps.
  • Choose System Apps.
  • Choose the app whose cache you need to clear
  • Choose Clear Cache.
  • Click on OK or Affirm

12. Add Storage System

Samsung good TV comes with pre-installed apps and different information that take up space for storing. Generally, uninstalling apps and clearing storage cache might not remedy your storage points particularly in case you are a heavy person. A great possibility is so as to add a storage gadget and use it as your default storage as an alternative.

To attain this:

1. Plug the storage gadget, normally a USB dongle into the USB port on the again or facet of your Samsung TV.

2. Press Dwelling button in your good TV distant management.

3. Choose Settings.

4. Choose Storage & Reset.

5. Select your USB drive title.

6. Choose Format as System Storage and OK.

After this, it’s possible you’ll retry downloading the applying to see if the 118 error is cleared.

13. Examine for Viruses

As acknowledged earlier, Samsung good TVs may be contaminated with viruses as a result of they’re linked to the web. Additionally, the an infection might come from exterior gadgets linked to the TV. This will trigger your Sensible Hub to malfunction.

You may scan for viruses by performing the next steps:

1. Press the Menu button in your distant management

2. Choose Settings

3. Choose Basic

4. Choose System Supervisor

5. Choose Sensible Safety

6. Choose Scan

The TV will connect with Samsung safety servers and scan for viruses. If any virus is detected, it is going to carry out a self-heal.

14. Reset TV to Manufacturing unit Settings

When the entire above steps fail, it’s possible you’ll have to reset the Samsung good TV to its manufacturing unit settings. It’s because some adjustments made to the TV over time could also be stopping it from downloading and putting in your software. Observe that, as with all good gadgets, a manufacturing unit reset deletes each information and configuration you have got made to the TV.

Resetting has totally different steps, relying on the interface of the good TV.

Step A:

  1. Press the Menu button in your distant management
  2. Choose Settings.
  3. Choose Basic.
  4. Choose Reset.
  5. Enter the PIN. That is 0000 by default.
  6. Choose OK.

Step B:

1. Press the Menu button in your distant management

2. Choose Settings

3. Choose Assist

4. Choose Self Prognosis

5. Choose Reset

6. Enter the PIN. That is 0000 by default

If in case you have modified your reset PIN previously however don’t bear in mind it, you’ll be able to simply change the PIN again to 0000 with these steps:

1. Flip off the TV with the distant management

2. Press these keys in fast succession

Mute – 8 – 2 – 4 – Energy Button

3. Energy the TV again on.

When you have got accomplished the reset, register to your account and test if the error is cleared.

15. Contact Samsung

As a final resort, contact Samsung for additional help if the entire steps above don’t work.

1. Press the Menu button in your TV distant

2. Choose Assist

3. Choose Contact Samsung

Accumulate the contact info displayed and attain out to Samsung.

Leave A Reply

Please enter your comment!
Please enter your name here