HBO Max Freezes? 14 Causes Why and Fixes

So far as high quality residence leisure goes, it in all probability doesn’t get any higher than the mixture of HBO Max and Samsung sensible TV. With HBO Max you’re getting high quality TV exhibits and films streaming. With Samsung TV you’re getting excellent graphics and sound. Effectively, when all the pieces’s working nicely.

Generally, you could settle in to chill out along with your favorite present on HBO Max solely to seek out that it freezes or retains buffering.

When HBO Max freezes or buffers in your display screen, the fault could possibly be a results of one or a mix of a number of elements protecting your Samsung TV, HBO Max, and your web connection. We’ll cowl every of those elements in particulars, and supply options for every state of affairs.

Why Does HBO Max Hold Freezing or Buffering

When your display screen freezes, the image stays caught in place for lengthy durations. When it buffers, the photographs keep in place for transient moments, the audio may exit of sync after which transfer to the subsequent body and keep caught for transient moments once more, on and on.

Though freezing and buffering are totally different sorts of show glitches, they’re usually attributable to very related issues. So, we’ll deal with each issues collectively.

1. Concern With Particular Present You’re Watching

To know this level, it’s vital to know how streaming and buffering work. As a streaming service, HBO Max shops content material on its servers after which makes them obtainable to your sensible TV over the web.

Every content material, whether or not it’s a TV present or a film is assigned its personal space for storing and streaming sources to transmit the information to customers.

When your sensible TV connects to those HBO servers to stream the content material, the content material is delivered in knowledge bits that are saved very briefly earlier than taking part in out to you. This transient storage of knowledge earlier than taking part in known as buffering.

In case your web connection is robust, and if the sources allotted to the content material you’re watching are enough, the buffering time is insignificant. That’s, sufficient knowledge is saved inside a short while and performed to you so that you just don’t even discover.

There are circumstances the place the actual present you’re watching doesn’t have the best sources allotted to it, or the demand for the present at that individual time could also be an excessive amount of for the streaming sources allotted to the present. In such circumstances, the servers are solely in a position to transmit little knowledge at a time, growing buffering and even resulting in whole freezing.

Because of this solely the present you’re watching is affected by the buffering or freezing, and you’ll affirm by switching to a different present to see if the buffering continues.

2. Bug in HBO Max

In your Samsung TV, HBO Max is an software that both comes preinstalled or you’ve gotten downloaded it your self. Purposes may develop bugs or glitches. In easy phrases, there could be an error in them that causes them to malfunction.

This can be the case along with your HBO Max while you expertise freezing or buffering.

In case your web connection is robust and the freezing occurs on all HBO Max exhibits, then there’s a good probability that the HBO Max app has a bug which you’ll be able to solely resolve by attempting totally different fixes.

3. Out-Of-Date Samsung TV

Virtually all sensible gadgets obtain common updates from their producers. These updates are supposed to repair bugs, enhance efficiency, add new options, replace compatibility, and so forth.

Within the case of your Samsung sensible TV, its software program has to work together along with your WIFI, the web, and the apps that you just use on it.

To your sensible TV to be continually in a position to work together seamlessly with all of the above it must be continually up to date. If not, it will not be capable of help the opposite applied sciences that are continually evolving.

By default, your Samsung sensible TV is ready to replace mechanically when you conform to Good Hub phrases and situations. Nevertheless, points with web connectivity, interrupted updates, software program bugs and {hardware} glitches might trigger your Samsung TV to not have the newest updates.

And when such is the case, you’ll expertise points in your TV resembling freezing, buffering, horizontal and vertical strains amongst others.

4. HBO Server is Down

We talked about earlier that HBO makes use of its servers to retailer and stream content material to your gadget over the web. Servers are basically computer systems with very giant capacities and which might keep on for very lengthy durations without having a shutdown or restart.

Nevertheless, there could also be points on HBO servers resembling unplanned shutdowns and restarts, bugs on the servers, safety breaches, extra consumer demand at a given time, or some misconfiguration.

Any one among these may cause a service outage and result in the freezing or buffering of HBO Max in your sensible TV.

5. Unhealthy Web Connection

So that you can efficiently stream content material on HBO Max or any streaming app in reality, you want 2 key connections:

  • You Samsung sensible TV must be linked to a WIFI router or cellular hotspot or cabled connection because the case could also be
  • The WIFI or hotspot or cable have to be linked to the web.

If there is a matter with any one among these connections, you could expertise the freezing or buffering in your Samsung TV.

WIFI and Web: As we defined earlier, streaming providers use web as a substitute of radio frequency to transmit knowledge. Additionally, the quantity of knowledge transmitted per second (known as community bandwidth) must be very excessive and regular for seamless streaming.

If the bandwidth of your web connection is low, much less knowledge will likely be transmitted per second, subsequently there will likely be extra freezing and buffering.

This bandwidth is the duty of your web supplier.

WIFI and TV: Secondly, the connection between your Samsung TV and the web supply (WIFI, hotspot, cable) have to be robust. There have to be sufficiently shut proximity between them with no interference to the indicators. Usually:

Your sensible TV ought to be not more than 25 toes from the web supply

There ought to be no thick partitions or steel construction separating your Samsung TV from the web supply

There ought to be no Bluetooth gadgets connecting to the TV. Additionally, microwave ovens, sensible fridges, wi-fi audio system in shut proximity to the Samsung TV might intervene with its connection to your web supply.

That is your duty.

WIFI Gadget: Generally, your WIFI router might have glitches or bugs which make it ship out weak indicators to your Samsung TV, or have poor connection to the web. Because of this the difficulty is neither out of your web service supplier nor out of your TV’s connection to the web supply. Such points are often corrected by a restart of the WIFI router.

6. You’re Utilizing A VPN

If you’re utilizing a VPN to connect with the web, you’re in all probability doing so both to safe your web connection or to cover your IP handle or to alter the placement of your linked gadget.

Whereas these are nice options, there are downsides to utilizing VPN to your web connections.

VPN has to attach you to a server far-off out of your location. Once you stream content material from HBO Max, the information is first despatched to servers in that far location earlier than being routed to your location. This causes important delay known as latency, and ends in the freezing and buffering.

We’ve additionally discovered that HBO Max app updates are beginning to block VPN connections. This will additionally trigger the freezing downside while you attempt to stream utilizing a VPN connection.

In the event you nonetheless have to make use of a VPN, please use a high-quality supplier with entry to a number of servers world wide so you possibly can select areas near you.

7. Cache Error

Purposes downloaded to your Samsung TV use a brief reminiscence known as Cache to retailer your utilization knowledge resembling login info, settings and preferences, and not too long ago visited websites or exhibits.

The Cache shops these knowledge so you possibly can entry them shortly each time you employ the app, and in addition in order that it may possibly current strategies to you primarily based in your use.

Generally, the Cache reminiscence of your HBO Max app might turn out to be corrupt or overloaded, inflicting it to malfunction. This might in flip trigger the HBO Max to cease working and consequence within the freezing or buffering in your display screen.

8. Out-of-date HBO Max App

HBO Max app in your Samsung TV is rather like any app in your smartphone. It receives updates periodically and ought to be up to date to proceed to work correctly.

  • The HBO Max app must be up to date to stay appropriate along with your Smasung TV which itself, ideally updates mechanically
  • It additionally must be up to date to repair bugs and glitches which have been detected by the producer
  • HBO continually upgrades the infrastructure they use to ship streamed content material to you. Your Max app must be equally up to date to help these upgrades

In case your HBO Max app just isn’t updated, any one of many three situations above might trigger it to malfunction and lead to freezing or extreme buffering.

9. HBO Max Login Session Concern

Each time you open your HBO Max app and are logged in, the time you spend on that individual login till you exit the app known as a Login Session.

Once you log in for every session, your account info is checked in opposition to the HBO Max database to substantiate your subscription particulars. Then, that individual session is given a token or key to entry TV exhibits and films on the app.

Generally, there could be points along with your login session on account of a glitch on the HBO Max servers. This may increasingly trigger your account to lose that token or key, leading to freezing. In such a case, logging out and logging again in will resolve the difficulty.

10. A number of Connections to HBO Max Subscription

One other account associated difficulty that will trigger your HBO Max to freeze or buffer an excessive amount of, is having a number of accounts sharing your subscription.

If all or most of those accounts are streaming HBO Max on the identical time that you’re, it could trigger the freezing in your Samsung TV. The way you resolve that is completely at your discretion.

11. Unsupported Gadget

If you’re attempting to make use of HBO Max for the primary time in your Samsung TV, it’s a good suggestion to substantiate that your Samsung TV mannequin is supported for HBO Max.

Please notice that even when your gadget is listed as supported, HBO Max just isn’t but totally tailored to all of the gadgets.

Learn how to Repair HBO Max Freezing

1. Examine HBO Max Servers

One of many very first issues you must do when your Samsung TV freezes when streaming on HBO Max, is to test the standing of the HBO Max servers.

HBO Max and HBO at present have greater than 76 million subscribers, whole. Because of this demand on the HBO servers could be very excessive. On events the place the demand will get too excessive for the servers to deal with effectively, there will likely be streaming points resembling freezing and buffering.

Additionally, if there’s a technical downside resembling energy outage or emergency upkeep at their datacentres, it may additionally trigger the servers to be down.

If the servers are down, then you definitely’re positive it’s a normal difficulty and never explicit to your Samsung TV. It is going to prevent lots of time attempting totally different fixes and even threat spoiling different issues within the course of.

Please use a number of of the web sites under to test the standing of HBO Max servers (we advocate checking all of them: (Additionally supplies real-time standing from social media feeds) (Gives latest historical past of issues on HBO Max so that you perceive why you will have skilled a streaming difficulty within the latest previous).

In the event you test these web sites and there aren’t any reported points with HBO Max servers, you could then proceed to attempt the fixes under.

2. Replace HBO Max App

As a matter of truth, that is HBO Max’s first suggestion to customers. HBO Max launched in 2020 and so remains to be in its infancy. The HBO Max app has not but totally been tailored to all Samsung TV gadgets.

HBO are conscious of the freezing difficulty customers have when utilizing the Samsung TV and have been rolling out updates to repair the difficulty.

Subsequently, you could be sure that your HBO Max is all the time up to date; new updates might comprise a everlasting repair to the freezing and buffering downside.

To replace HBO Max in your Samsung TV:

1. Press the Good Hub Button in your distant management

2. Choose Apps

3. Choose Settings on the prime proper nook

4. Choose Updates

5. Choose HBO Max

6. Choose Replace

To make sure that your apps replace mechanically, please comply with the steps under:

1. Press the house button on the distant management

2. Choose Apps

3. Choose Settings (gear icon on the prime proper)

4. Choose Auto Replace and click on Allow

3. Log Out Then Log In

As we defined earlier, HBO Max servers might have a glitch that corrupts your login session. All you could do is log off and log again in. To do that:

1. Open the HBO Max app in your Samsung TV

2. Navigate to your profile

3. Choose Settings

4. On the backside of the web page, choose Signal Out

5. Wait 5 minutes, then signal again in

4. Restart HBO Max App

If logging out and logging again in doesn’t repair the difficulty, you could attempt exiting the app and opening it once more. It will clear minor glitches attributable to issues like short-term reminiscence overload, software error, or an interrupted reference to Good Hub.

To shut the HBO Max app, please use the termination technique under:

With the HBO Max app open, long-press the Return/Exit button in your distant controller. It will terminate the HBO Max app fully.

5. Clear HBO Max App Information

In the event you restart the HBO Max app and the freezing continues in your Samsung TV, you could attempt clearing the HBO Max app Cache.

Bear in mind earlier we defined how a cache works, and the way points with the cache reminiscence may trigger freezing, buffering and different show issues in your Samsung TV. Clearing the cache would resolve such issues. To clear the cache on Samsung TV:

1. Press the Residence button in your distant management.

2. Go to Settings.

3. Choose Apps.

4. Go to the System apps.

5. Choose HBO Max

6. Choose Clear cache

7. Choose OK to substantiate.

If the freezing or buffering error is attributable to cache corruption, this course of is bound to clear it. It’s possible you’ll now reopen HBO Max and check out streaming once more.

6. Reinstall HBO Max App

If the freezing or buffering difficulty persists after clearing the cache, it could be that the HBO Max software program put in in your Samsung TV…and never simply the app reminiscence…has turn out to be corrupt.

In such a case, the best answer is to uninstall the app after which reinstall it. Uninstalling the app removes all the information related to it, together with any corruptions and protracted bugs.

To uninstall HBO Max on Samsung TV:

1. Press the Residence button in your distant management

2. Choose Apps (the circle with pink dots)

3. Choose Settings

4. Choose HBO Max

5. Choose Delete

6. Choose Delete once more

After uninstalling, please:

1. Press the Residence button in your distant management

2. Choose Apps

3. Choose the Search icon (trying glass)

4. Sort HBO Max and choose Set up

7. Replace Your Samsung TV

Your HBO Max app could also be up to date whereas your Samsung TV just isn’t. This might trigger compatibility points and consequence within the freezing or lengthy buffering. Additionally, your Samsung TV software program might develop a bug, which in flip causes your HBO Max to freeze.

Producers launch updates to repair these bugs. In case your Smasung TV has not up to date mechanically, you could test for and set up these updates manually:

1. Press the Residence button your distant management

2. Choose Settings

3. Choose Assist

4. Choose Software program Replace

5. Choose Replace Now

6. Look forward to the updates to obtain and set up. This course of often takes a couple of minutes.

Please don’t energy off your TV or press any buttons whereas the replace set up is in progress. When the replace completes, your Samsung TV will restart mechanically.

In the identical settings, you possibly can be sure that your TV is ready to replace mechanically:

1. Press the Residence button your distant management

2. Choose Settings

3. Choose Assist

4. Choose Software program Replace

5. Choose Auto Replace

If you’re having points connecting to the web, you could use a USB to obtain and set up the updates.

1. In your PC, go to the Samsung Obtain Middle

2. Enter your TV Mannequin quantity and seek for it

3. It will open the help web page and show the firmware replace file to your Samsung TV

4. If there are a number of information, please select the latest one

5. Choose Obtain to obtain the file

6. Go to the downloaded zip file and extract it

7. Copy the extracted folder to a USB stick

8. Join the USB persist with the USB port in your Samsung TV then;

9. Press the Residence button in your distant

10. Choose Settings

11. Choose Assist

12. Choose Software program Replace

13. Choose Replace Now

14. Choose Sure.

The replace information on the USB stick will likely be detected, then you’ll comply with the prompts to put in the firmware.


  1. Please use solely an empty USB stick
  2. To search out your TV mannequin quantity:
  • Press the Residence button in your distant
  • Choose Settings
  • Choose Assist
  • Choose About This TV
  • Your TV mannequin quantity will likely be displayed. You’ll be able to then use it to seek for the updates as proven above.

When the replace set up is full, please attempt to stream on HBO Max once more to see if the error has been cleared.

8. Carry out a Energy Cycle of Samsung TV

Your Samsung TV may run right into a software program or {hardware} glitch, whether or not from overheating, energy circuit issues, software program malfunction, community circuit points and lots of extra. When any of those occurs, your sensible TV can be unable to course of the HBO Max content material and lead to freezing.

To resolve this, you could carry out an influence cycle of the TV.

1. Lengthy press the facility button in your distant management (please maintain for five seconds because the brief press won’t resolve the issue)

2. Then unplug your TV from the facility supply

3. Wait 5 minutes, plug it again in

4. Swap the TV again on and see if the difficulty is resolved

9. Examine Your Community Connections

Beneath community, there are 2 connections to test;

Your Samsung TV’s connection to your WIFI: You could affirm that your TV is linked to the WIFI, and that the connection is robust sufficient. To do that, you could test the community standing in your Samsung TV:

1. Press the Residence button in your distant management

2. Choose Settings

3. Choose Community underneath the Normal menu

4. Choose Community Standing

It is going to present whether or not your Smasung TV is linked to the web. Nevertheless, this standing might not all the time be correct. What is definite from that is that your TV has a robust connection to the WIFI.

Word: In the event you test the community standing and it exhibits that your Samsung TV just isn’t linked to the web, please do that:

1. Join one other gadget to the WIFI and test. If you’re additionally unable to entry the web then the difficulty is with the WIFI

2. If you’ll be able to hook up with the web with the check gadget, then you could have to reset your Samsung TV community. To try this:

3. Press the Residence button in your distant management

4. Choose Settings

5. Choose Community

6. Choose Reset Community

Your WIFI connection to the web: You could test that your router has robust web connection to help streaming. Usually, you may simply use a velocity check web site to test your web velocity. Nevertheless, it will solely present the velocity on the time you checked.

  • To be extra sure of your web connection, please join your cellphone or PC to the WIFI and stream a video. If there isn’t any buffering in any respect, then you definitely’re positive that your web can help HBO Max.
  • If there may be buffering on the check gadget, please unplug your router on the swap. Wait 2 minutes, then plug it again in
  • If the connection difficulty persists, please contact your web service supplier.

10. Examine TV Compatibility

HBO and Samsung are working collectively to resolve user-reported points like freezing, buffering, and app crashing. Please notice that HBO Max was launched in 2020. Though Samsung states that its sensible TVs from 2016 fashions and later help HBO Max, it’s doable that HBO Max just isn’t tailored for older fashions.

Customers with 2020 and later fashions have reported that they’re able to stream HBO Max with out freezing. So, till HBO Max totally optimizes its app, customers with some older fashions might proceed to have this difficulty.

11. Solid From HBO Max App on Cellphone to Samsung TV

One nice solution to bypass the compatibility points and different challenges with the HBO Max app in your Samsung TV is to make use of the HBO Max app in your cellphone after which forged it in your TV. Please comply with the steps under to forged your cellular HBO Max app in your Samsung TV:

1. Make sure that your Samsung TV and your cellphone are updated

2. Obtain the SmartThings app to your cellphone (Android and iOS)

3. Be sure that your cellphone and TV are linked to the identical WIFI

4. Open the SmartThings app in your smartphone

5. Click on the Units tab

6. Choose Add Gadget

7. Check in to your Samsung account if prompted

8. After signing in, try to be redirected to the app

9. It ought to checklist the gadgets obtainable

10. Choose your Samsung TV

11. Faucet the three dots on the prime proper of your display screen

12. Mirror Display screen

13. Choose Begin Now

14. Then, Open the HBO Max app in your cellphone and begin streaming in your TV

12. Use A Third-Get together Streaming Gadget Like FireStick

A substitute for casting your cellphone in your Samsung TV is to make use of a third-party streaming gadget like Amazon FireStick. It will allow you to bypass points along with your TV like compatibility or some unknown bugs.

The preferred and dependable third-party streaming gadgets for HBO Max embrace:

  • Roku
  • Amazon Fireplace Stick
  • Chromecast

To Use FireStick for HBO Max on Samsung TV, you could first set up FireStick in your TV. Please comply with the steps under to take action:

We advocate getting a FireStick Customary or 4k for higher efficiency

Make sure that your Samsung TV has an HDMI port

1. Flip off your Samsung TV

2. Join the equipped USB twine to the Fireplace TV Stick’s micro-USB port.

3. Plug the opposite finish of the cable into the facility adapter.

4. Join the facility adapter to an influence provide.

5. Plug the Fireplace Stick into an HDMI port in your Samsung TV

6. Activate the TV

7. Choose the enter as HDMI (or no matter port you plugged FireStick into)

8. Put 2 AA alkaline batteries into the Fireplace Stick distant management

9. You’ll obtain a immediate to pair the distant with FireStick. In the event you don’t, simply press and maintain the house button on the FireStick distant management for a number of seconds till pairing completes

10. After pairing, press the Play/Button

11. End by choosing your most well-liked language

12. On the WIFI connection web page, choose your WIFI and enter the credentials

In the event you bought Fireplace Stick along with your Amazon account, your gadget is registered. If not, you may be prompted to register your Fireplace Stick to Amazon. It’s doable to make use of your Fireplace Stick with out registering an account.

13. Choose whether or not you have already got an Amazon account or you’re new to Amazon and comply with the prompts to register Fireplace Stick

14. Setup will then end with prompts like saving your account info, turning on parental management, and so forth.

You’ll be able to then seek for HBO Max on the Fireplace TV homepage utilizing the Discover possibility.

13. Contact HBO Max

If none of those fixes be just right for you, you could contact HBO Max and report the issue. They’re already conscious of the challenges that Samsung TV customers are going through so they could have some recommendation on the best plan of action.

Contact HBO Max help 

Or e-mail [email protected]

14. Contact Samsung

On the identical time, you may additionally contact Samsung so that you just get suggestions and assist from each side.

Choose your location after which scroll right down to the top of the web page that opens and choose your most well-liked help channel

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