HBO Max Quantity Low? Strive These 13 Fixes

HBO Max is HBO’s premium stand-alone streaming platform, delivering all-time and new favorite TV reveals and blockbuster films to your sensible TV and cell display. HBO is most popular to different streaming platforms by many customers due to the deal with high quality moderately than amount and variety of new Originals.

In latest occasions, customers have reported events the place they attempt to stream from HBO on their sensible machine however the quantity is surprisingly too low, or they will’t even hear a factor. This has induced a variety of frustration as there’s hardly any level to watching a film or TV present with out quantity.

Due to this fact, on this article, we’re going to try why this occurs, and supply options for them. Please be aware that this information covers all sensible gadgets, however we will probably be particular with particular manufacturers the place relevant.

Why is HBO Max So Quiet?

There are such a lot of explanation why HBO Max quantity may be so low and even completely silent in your TV. The causes vary from fundamental TV quantity settings to HBO having bugs and glitches.

You would possibly even discover different points like HBO Max’s audio being out of sync or HBO Max freezing if it’s bug-related. A few of these points are also particular to the sort of machine you might be streaming on.

1. System Quantity Is Down However You Didn’t Discover

Sure, that is fundamental, and that’s why we now have began with it. As a result of as fundamental because it appears, this has certainly occurred to many people.

Whether or not you might be watching immediately on a wise TV, Android TV, in your cellphone or via audio system, it is vitally attainable that you could have inadvertently turned down the quantity of the taking part in machine, or you might overlook that you just turned it down earlier for some motive.

Keep in mind that the best method to resolving an issue is to start out from the best repair and work your approach as much as the extra advanced till you discover the answer.

2. HBO Max Servers Are Down

To know this level, you might must first perceive how HBO Max and different streaming companies work.

Streaming means that you can view content material (TV reveals, films, reside broadcasts, and so forth) over the web with out your needing to obtain the content material first. It additionally means that you’re utilizing web expertise versus radio frequency which is utilized by cable TV.

The streaming service supplier makes use of servers to retailer and ship the content material to you. Due to this fact, so that you can take pleasure in a seamless streaming expertise on HBO Max, there a couple of issues that must be in place equivalent to:

  • Your TV or different machine needs to be related to a powerful web connection
  • HBO Max servers must be working nicely to ship the content material to you with out glitches

So, if HBO servers are down, you could have a poor streaming expertise within the type of transmission cuts, buffering, and low quantity output.

Due to this fact, when your HBO Max appears quiet and you’ve got ensured that the machine quantity is excessive sufficient, the following factor to think about is that HBO servers could also be down. You may use these web sites to know the standing of HBO Max, or if different customers are reporting related points: (Gives real-time standing from social media feeds as nicely) (Gives latest historical past of issues on HBO Max so that you perceive why you could have skilled a streaming situation within the latest previous)

3. Previous Bluetooth Connection Is Nonetheless On

The following frequent motive why your HBO Max is quiet is a Bluetooth connection you aren’t utilizing. You see, in the event you just lately projected your machine quantity onto a Bluetooth speaker or headset, the audio could proceed to be despatched to the Bluetooth speaker even whether it is turned off or now not inside vary.

Once you configure some gadgets, particularly sensible TVs and a few smartphones to make use of a Bluetooth speaker, that setting stays in place and doesn’t revert to the machine audio system even in the event you flip the Bluetooth machine off.

4. HBO Max is Out of Date

HBO Max is a streaming platform. However, in your sensible TV or smartphone or pill, it’s put in as an app.

And, similar to some other put in app in your machine, it must be up to date as typically because the updates can be found to maintain it working correctly.

There are 2 foremost explanation why you need to be sure that your HBO Max app has the newest updates put in:

1. The out-of-date HBO Max app could turn into incompatible with a recently-updated sensible TV or smartphone

2. The quantity or audio situation could also be a brand new bug within the app and requires the newest updates to repair it.

5. Sensible System is Out of Date

Additionally, in case your sensible TV, Apple TV, Chromecast or Android TV doesn’t have the newest updates put in, it might are compatible points with the newest HBO Max model. Or, simply as with the HBO Max app, your machine could have developed a bug which is normally fastened by an replace.

Usually, these updates are downloaded and put in routinely after you’ve gotten agreed to the machine phrases and circumstances. Nonetheless, connection points and glitches on the machine could generally require you to replace manually.

6. Dolby Audio Setting Has an Subject with Some HBO Max Titles

HBO Max affords Dolby Digital 5.1 encompass sound and plenty of TVs are arrange to make use of this sound arrange.

Nonetheless, not all titles on HBO Max assist this type of audio output. That’s why you could have simply completed watching a program with out audio issues, solely to change to a different and discover that HBO Max is quiet.

Trace: Most occasions, content material that assist the Dolby Digital 5.1 normally have 5.1 displayed on the high proper of the display.

7. Bug With HBO Max App

Lastly, the explanation the quantity is just too low or completely silent whenever you’re streaming on HBO Max might be that there’s a bug on the HBO Max app. Bugs are software program points that trigger an utility to cease working correctly.

There’s normally no method to know the reason for the bug except you’re the developer of the software program. As a consumer, all you are able to do is to attempt totally different fixes till you arrive on the resolution. And we now have supplied these fixes under.

Tips on how to Repair HBO Max Quantity Low

1. Enhance Quantity On Your System

To not rehash something we now have mentioned earlier, however that is precisely the very first thing to do. In case you are watching HBO Max in your sensible TV, use the distant management to show up the quantity.

If you happen to’re casting in your cellphone or watching utilizing the cellphone app, then use the quantity key to extend the quantity. In case you are projecting audio on a speaker, use the speaker controls to show up the quantity if relevant.

HBO Max is simply an app; it’s the machine you’re utilizing to stream that controls the audio quantity of the content material that you’re streaming on the app.

2. Change Audio Settings to Stereo

We talked about earlier that HBO Max comes with a Dolby Digital audio output setup. And, not all titles assist this format.

Dolby Digital is a brand new expertise that reduces the quantity of knowledge wanted to course of and produce prime quality sound. It makes use of noise cancelation to silence noise in your surrounding so that you just solely hear the audio from the machine.

This function won’t work if:

  • The content material you might be streaming doesn’t assist this new audio expertise
  • There’s a glitch within the Dolby Digital expertise which makes it cancel each sound together with that of the machine, as a substitute of the encompassing solely.

That’s why you might discover that the sound is just too low when they’re talking however higher with filler sounds within the content material you’re watching.

So, when your HBO Max is quiet, you might want to change the audio output to the older stereo setting. The standard of the audio could also be much less however it’s higher than nothing.

To alter from Dolby Digital to Stereo:

1. Open the Settings Menu in your machine. This varies solely barely throughout sensible TVs

2. Go to Show and Sound or Video and Audio Format

3. Choose Audio

4. Choose to vary to Stereo. Or, merely disable Dolby Digital and the audio will default to stereo

After making this transformation, please verify whether or not now you can hear your HBO Max content material clearly.

3. Set Your TV Audio Output to PCM

One other situation with the Dolby Digital audio output is that your TV will not be suitable with Dolby Digital within the first place. On this case, you would want to vary the TV Audio Output to PCM which is a decrease output mode however typically resolves the audio drawback on HBO Max.

To Change to PCM on Samsung TV:

1. Press the Residence button in your distant management

2. Open Settings

3. Choose Sound

4. Choose Skilled Settings

5. Choose Digital Output Audio Format

6. Choose PCM

To alter to PCM on Sony TV:

1. Press the Residence button in your distant management

2. Choose Settings

3. Choose Sound

4. Choose Digital Audio Out

5. Choose PCM

4. Disconnect And Reconnect Each Ends Of Your HDMI Cable

The HDMI cables in your sensible TV management the video and audio output of the machine. When your HBO Max quantity is just too low or silent, it might be that the HDMI cable is unfastened or, in truth, broken. Please comply with the steps under one after the opposite to check:

1. Disconnect each ends of your HDMI cable and reconnect firmly. Check for quantity.

2. If it doesn’t work, change the ends of the cable and retry on the identical port. Then, check once more.

3. If it doesn’t work, get one other suitable HDMI cable and retry utilizing the identical port.

4. If it nonetheless doesn’t work, change to a different HDMI port in your TV and retry

If none of those work, then you may make sure to have eradicated the HDMI cable as a trigger.

5. Use A Completely different Audio System Like Headphone Or Speaker

The audio quantity drawback in your HBO Max may be a results of an inside {hardware} situation in your TV or different sensible machine.

To check for this, you might want to join your TV to an exterior sound supply equivalent to Bluetooth headphones or audio system and see if the quantity improves. Please comply with the steps under to attach your sensible machine to a headphone or speaker.

First, you might want to make sure that your TV helps Bluetooth. As a rule, in case your TV comes with a wise distant, it positively helps Bluetooth. If it isn’t a wise distant, you may confirm whether or not it helps Bluetooth by following these steps:

1. Open TV Settings

2. Choose Sound

3. Choose Sound Output or Audio Out

If you happen to see Bluetooth Speaker or A/V Sync relying on the sensible machine, then Bluetooth is supported.

  1. Perceive that there are limitations to utilizing Bluetooth headphones in your TV.
  • Some Bluetooth headphones are designed to work solely on cell gadgets
  • You’ll be able to solely pair one Bluetooth audio machine at a time
  • Your TV and the Bluetooth machine must be shut sufficient to one another to work
  • Sound could attain you later than they’re spoken on the display

Now you might join the Bluetooth audio machine to your TV. To do that:

First be sure that the Bluetooth Speaker or Headphone is in pairing mode

1. Press the Residence button in your distant management

2. Choose Settings

3. Choose Sound

4. Choose Sound Output

5. Choose Bluetooth Speaker Listing and select your speaker


1. Press the Residence button in your distant management

2. Choose Settings

3. Choose Sound

4. Choose Skilled Settings or Further Settings

5. Choose Wi-fi Speaker Supervisor or TV Sound Join

6. Choose Bluetooth Audio Units

The method varies solely barely throughout gadgets. However you may navigate simply whenever you get to sound settings.

6. Carry out a Energy Cycle

The following step in resolving the difficulty of HBO Max being quiet is to carry out an influence cycle in your machine. Generally the audio drawback is a results of a short lived glitch or storage of an excessive amount of electrical cost in the principle board of your sensible TV.

To carry out an influence cycle:

1. Change off your sensible TV

2. Unplug it from the facility supply

3. Wait 5 minutes, plug it again in

4. Change the TV again on and see if the difficulty is resolved.

For a smartphone,

1. Lengthy press the facility button and select to show off machine. Please select Flip Off, not Restart

2. Wait 1 minute, flip the cellphone again on and retry.

7. Log Out Then In

On some events, the HBO Max service could develop glitches that corrupt the info related together with your account. This may trigger HBO Max quantity to malfunction. The quickest method to resolve such situation is to sign off of your HBO Max account after which log again in.

To Log Out and Again In on the app:

1. Open the HBO Max app

2. Navigate to your profile

3. Choose Settings

4. On the backside of the web page, choose Signal Out

5. Wait 5 minutes, then comply with the identical steps to signal again in

For Browser:

1. Open HBO Max in your browser

2. Choose your Profile

3. On the drop-down that seems, click on Signal Out

4. Wait 5 minutes after which signal again in

After signing again in, open HBO Max and see if the quantity drawback is resolved

8. Clear Browser Cache and Cookies

If you happen to’re watching HBO Max on a browser whenever you encounter the sound situation, it’s attainable that the issue is attributable to your browser cache and cookies.

Your browser makes use of Cache to retailer your shopping knowledge quickly equivalent to photographs, video, audio recordsdata.

Cookies, alternatively, retailer textual content equivalent to your username and passwords, your shopping behaviour and preferences (together with searches and hyperlinks clicked)

When your browser cache and cookies turn into corrupt or full, they could have an effect on your shopping and streaming expertise, equivalent to making your HBO Max quiet. So, whenever you encounter this drawback, you need to clear the cache and cookies to see if it resolves the issue.

To Clear Cache and Cookies on Chrome and related browsers:

1. Click on the menu button on the top-right of the browser

2. Choose Historical past

3. Choose Clear Looking Knowledge

4. On the web page that opens, be sure that solely the Cookies and Web site Knowledge, and Cached Photographs and Recordsdata choices are checked. Within the time vary, choose All time

5. Click on Clear Knowledge

For Safari:

1. Open Safari

2. From the Menu Bar, click on Safari

3. Choose Preferences

4. Choose Superior from the highest bar

5. Examine to Present Develop menu in bar and shut

6. Again on the Menu Bar, click on Develop

7. Click on Empty Caches

For Cookies on Safari:

1. Open Safari

2. From the Menu Bar, click on Safari

3. Choose Preferences

4. Choose Privateness

5. Choose Handle Web site Knowledge

6. Choose the HBO Max web site

7. Choose Take away All.

9. Clear HBO Max App Knowledge

Equally, the cache on the HBO Max app can turn into corrupt, leading to HBO Max being quiet. Please comply with the steps under to clear HBO Max app knowledge on all gadgets.

On Android,

1. Lengthy-press the HBO Max app

2. Choose App Data

3. Choose Clear Knowledge

4. Choose Clear All Knowledge

On iOS

1. Navigate to Settings in your machine

2. Choose Normal

3. Choose iPhone Storage

4. Choose HBO Max

5. Choose Offload app

6. Affirm the motion

7. Choose Reinstall app

On Your Sensible TV:

1. Press the Residence button in your distant management.

2. Choose Settings.

3. Choose Apps.

4. Choose System Apps.

5. Choose the app whose cache you wish to clear

6. Choose Clear Cache

7. Click on OK or Affirm

8. Choose Clear Knowledge

9. Click on OK

10. Replace HBO Max

App updates ought to occur routinely in your sensible TV however the place this doesn’t occur, you would want to replace your HBO Max manually.

The method to replace HBO Max is analogous throughout sensible TVs:

On Samsung TV:

1. Press the Sensible Hub button

2. Choose Featured

3. Navigate to HBO Max, press and maintain the Enter button till a menu pops up

4. Choose Replace apps

5. Click on on Choose All

6. Choose Replace

You don’t want to do that on a regular basis. Please affirm that apps are set to replace routinely in your TV.

On Samsung TV:

1. Press the house button on the distant management

2. Choose Apps

3. Choose Settings (gear icon on the high proper)

4. Choose Auto Replace and click on Allow

On Sony Android TV:

1. Press the Residence button your distant management

2. Choose Apps (pink circle with dots inside)

3. Choose Google Play Retailer

4. Choose Settings

5. Choose Auto replace app

6. Choose Auto replace app at any time

In case you are utilizing a smartphone (Android or iOS), please comply with the traditional app replace process in your Play Retailer and App Retailer respectively to replace HBO Max.

10. Replace Your System

To take pleasure in a seamless streaming expertise with the newest applied sciences and on the best platforms, your streaming machine must be updated as nicely. Utilizing out-of-date gadgets to entry newest applied sciences and titles will all the time end in issues.

Cellphone Updates:

When there may be an replace to your Android or iOS cellphone, you might be normally alerted in your notifications bar. All the time make sure to obtain and set up the replace to proceed having fun with HBO Max with out trouble.

Sensible TVs:

Sensible TVs are sometimes set to replace routinely by default when related to WIFI. This may occasionally fail generally if the replace is interrupted or if there’s a bug in your TV. To replace manually, please be aware the next:

  • You need to solely use the distant management that comes together with your TV, or a alternative distant management from the producer
  • Don’t interrupt the replace course of by urgent any buttons or powering off your TV
  • If you happen to have been recording any program, please cease the recording

To Replace:

1. Press the Residence button in your distant management

2. Choose Settings

3. Choose System Preferences

4. Choose About

5. Choose System Replace

6. Choose Replace


1. Press the Residence button.

2. Choose the Apps icon (that is the pink, dotted circle)

3. Choose Assist.

4. Choose System software program replace.

5. Choose Software program replace.

6. Choose Replace


1. Press the Residence button in your distant management

2. Choose Settings

3. Choose Assist

4. Choose Software program Replace

5. Choose Replace Now

12. Reinstall HBO Max

We defined earlier that when your HBO Max is quiet, it’s attainable that the appliance has developed a bug. The best method to rectify such a problem is to uninstall and reinstall the app in your machine.

This course of ensures that the app’s bugs are cleared, and that you’re utilizing the newest model of the HBO Max app.

On Android or iOS:

1. Press and maintain the HBO Max app in your cellphone. On the choices that seem, choose Uninstall for Android or Take away App for iOS.

2. Return to your Play Retailer or App Retailer to redownload the app

On Sensible TV:

1. Press the Residence button in your distant management

2. Choose Apps

3. Choose See All Apps

4. Choose HBO Max

5. Choose Uninstall or Take away

Then return to the Retailer of your TV to go looking and reinstall HBO Max

13. Report Downside to HBO Max

If you happen to attempt all of the fixes above and the difficulty persists, you need to contact HBO and report it to them.

Comply with the prompts to lodge your criticism and get suggestions from HBO.

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