HBO Max Retains Freezing? 14 Causes Why and Fixes

So far as high quality residence leisure goes, it in all probability doesn’t get any higher than the mix of HBO Max and Samsung good TV. With HBO Max you might be getting high quality TV exhibits and flicks streaming. With Samsung TV you’re getting excellent graphics and sound. Nicely, when every thing’s working nicely.

Typically, it’s possible you’ll settle in to chill out together with your favorite present on HBO Max solely to seek out that it freezes or retains buffering.

When HBO Max freezes or buffers in your display, the fault may very well be a results of one or a mixture of a number of components masking your Samsung TV, HBO Max, and your web connection. We’ll cowl every of those components in particulars, and supply options for every situation.

Why Does HBO Max Preserve Freezing or Buffering

When your display freezes, the image stays caught in place for lengthy intervals. When it buffers, the images keep in place for temporary moments, the audio may exit of sync after which transfer to the subsequent body and keep caught for temporary moments once more, on and on.

Though freezing and buffering are totally different sorts of show glitches, they’re typically brought on by very related issues. So, we’ll deal with each issues collectively.

1. Concern With Particular Present You’re Watching

To know this level, it’s essential to grasp how streaming and buffering work. As a streaming service, HBO Max shops content material on its servers after which makes them obtainable to your good TV over the web.

Every content material, whether or not it’s a TV present or a film is assigned its personal space for storing and streaming assets to transmit the information to customers.

When your good TV connects to those HBO servers to stream the content material, the content material is delivered in knowledge bits that are saved very briefly earlier than taking part in out to you. This temporary storage of information earlier than taking part in is named buffering.

In case your web connection is robust, and if the assets allotted to the content material you’re watching are sufficient, the buffering time is insignificant. That’s, sufficient knowledge is saved inside a short while and performed to you so that you simply don’t even discover.

There are instances the place the actual present you’re watching doesn’t have the best assets allotted to it, or the demand for the present at that exact time could also be an excessive amount of for the streaming assets allotted to the present. In such instances, the servers are solely in a position to transmit little knowledge at a time, rising buffering and even resulting in complete freezing.

Which means that solely the present you’re watching is affected by the buffering or freezing, and you’ll verify by switching to a different present to see if the buffering continues.

2. Bug in HBO Max

In your Samsung TV, HBO Max is an software that both comes preinstalled or you’ve downloaded it your self. Purposes may develop bugs or glitches. In easy phrases, there is likely to be an error in them that causes them to malfunction.

This can be the case together with your HBO Max while you expertise freezing or buffering.

In case your web connection is robust and the freezing occurs on all HBO Max exhibits, then there’s a good probability that the HBO Max app has a bug which you’ll solely resolve by making an attempt totally different fixes.

3. Out-Of-Date Samsung TV

Nearly all good units obtain common updates from their producers. These updates are supposed to repair bugs, enhance efficiency, add new options, replace compatibility, and so forth.

Within the case of your Samsung good TV, its software program has to work together together with your WIFI, the web, and the apps that you simply use on it.

To your good TV to be consistently in a position to work together seamlessly with all of the above it must be consistently up to date. If not, it might not be capable to help the opposite applied sciences that are consistently evolving.

By default, your Samsung good TV is about to replace robotically when you conform to Sensible Hub phrases and situations. Nonetheless, points with web connectivity, interrupted updates, software program bugs and {hardware} glitches might trigger your Samsung TV to not have the most recent updates.

And when such is the case, you’ll expertise points in your TV corresponding to freezing, buffering, horizontal and vertical traces amongst others.

4. HBO Server is Down

We talked about earlier that HBO makes use of its servers to retailer and stream content material to your gadget over the web. Servers are primarily computer systems with very giant capacities and which might keep on for very lengthy intervals while not having a shutdown or restart.

Nonetheless, there could also be points on HBO servers corresponding to unplanned shutdowns and restarts, bugs on the servers, safety breaches, extra consumer demand at a given time, or some misconfiguration.

Any considered one of these could cause a service outage and result in the freezing or buffering of HBO Max in your good TV.

5. Dangerous Web Connection

So that you can efficiently stream content material on HBO Max or any streaming app in truth, you want 2 key connections:

  • You Samsung good TV needs to be related to a WIFI router or cellular hotspot or cabled connection because the case could also be
  • The WIFI or hotspot or cable should be related to the web.

If there is a matter with any considered one of these connections, it’s possible you’ll expertise the freezing or buffering in your Samsung TV.

WIFI and Web: As we defined earlier, streaming companies use web as an alternative of radio frequency to transmit knowledge. Additionally, the quantity of information transmitted per second (known as community bandwidth) needs to be very excessive and regular for seamless streaming.

If the bandwidth of your web connection is low, much less knowledge will probably be transmitted per second, due to this fact there will probably be extra freezing and buffering.

This bandwidth is the accountability of your web supplier.

WIFI and TV: Secondly, the connection between your Samsung TV and the web supply (WIFI, hotspot, cable) should be robust. There should be sufficiently shut proximity between them with no interference to the alerts. Typically:

Your good TV must be not more than 25 ft from the web supply

There must be no thick partitions or steel construction separating your Samsung TV from the web supply

There must be no Bluetooth units connecting to the TV. Additionally, microwave ovens, good fridges, wi-fi audio system in shut proximity to the Samsung TV might intrude with its connection to your web supply.

That is your accountability.

WIFI System: Typically, your WIFI router might have glitches or bugs which make it ship out weak alerts to your Samsung TV, or have poor connection to the web. Which means that the problem is neither out of your web service supplier nor out of your TV’s connection to the web supply. Such points are often corrected by a restart of the WIFI router.

6. You’re Utilizing A VPN

In case you are utilizing a VPN to hook up with the web, you might be in all probability doing so both to safe your web connection or to cover your IP tackle or to vary the placement of your related gadget.

Whereas these are nice options, there are downsides to utilizing VPN to your web connections.

VPN has to attach you to a server distant out of your location. Whenever you stream content material from HBO Max, the information is first despatched to servers in that far location earlier than being routed to your location. This causes vital delay known as latency, and leads to the freezing and buffering.

We have now additionally discovered that HBO Max app updates are beginning to block VPN connections. This may additionally trigger the freezing downside while you attempt to stream utilizing a VPN connection.

If you happen to nonetheless have to make use of a VPN, please use a high-quality supplier with entry to a number of servers world wide so you may select areas near you.

7. Cache Error

Purposes downloaded to your Samsung TV use a brief reminiscence known as Cache to retailer your utilization knowledge corresponding to login data, settings and preferences, and not too long ago visited websites or exhibits.

The Cache shops these knowledge so you may entry them shortly each time you utilize the app, and likewise in order that it might current options to you primarily based in your use.

Typically, the Cache reminiscence of your HBO Max app might develop into corrupt or overloaded, inflicting it to malfunction. This might in flip trigger the HBO Max to cease working and outcome within the freezing or buffering in your display.

8. Out-of-date HBO Max App

HBO Max app in your Samsung TV is rather like any app in your smartphone. It receives updates periodically and must be up to date to proceed to work correctly.

  • The HBO Max app must be up to date to stay appropriate together with your Smasung TV which itself, ideally updates robotically
  • It additionally must be up to date to repair bugs and glitches which were detected by the producer
  • HBO consistently upgrades the infrastructure they use to ship streamed content material to you. Your Max app needs to be equally up to date to help these upgrades

In case your HBO Max app isn’t updated, any one of many three situations above might trigger it to malfunction and lead to freezing or extreme buffering.

9. HBO Max Login Session Concern

Each time you open your HBO Max app and are logged in, the time you spend on that exact login till you exit the app is named a Login Session.

Whenever you log in for every session, your account data is checked towards the HBO Max database to substantiate your subscription particulars. Then, that exact session is given a token or key to entry TV exhibits and flicks on the app.

Typically, there is likely to be points together with your login session on account of a glitch on the HBO Max servers. This will likely trigger your account to lose that token or key, leading to freezing. In such a case, logging out and logging again in will resolve the problem.

10. A number of Connections to HBO Max Subscription

One other account associated challenge that will trigger your HBO Max to freeze or buffer an excessive amount of, is having a number of accounts sharing your subscription.

If all or most of those accounts are streaming HBO Max on the similar time that you’re, it might trigger the freezing in your Samsung TV. The way you resolve that is completely at your discretion.

11. Unsupported System

In case you are making an attempt to make use of HBO Max for the primary time in your Samsung TV, it’s a good suggestion to substantiate that your Samsung TV mannequin is supported for HBO Max.

Please word that even when your gadget is listed as supported, HBO Max isn’t but absolutely tailored to all of the units.

How you can Repair HBO Max Freezing

1. Examine HBO Max Servers

One of many very first issues you need to do when your Samsung TV freezes when streaming on HBO Max, is to examine the standing of the HBO Max servers.

HBO Max and HBO presently have greater than 76 million subscribers, complete. Which means that demand on the HBO servers could be very excessive. On events the place the demand will get too excessive for the servers to deal with effectively, there will probably be streaming points corresponding to freezing and buffering.

Additionally, if there’s a technical downside corresponding to energy outage or emergency upkeep at their datacentres, it may additionally trigger the servers to be down.

If the servers are down, then you definitely’re positive it’s a basic challenge and never specific to your Samsung TV. It’s going to prevent lots of time making an attempt totally different fixes and even danger spoiling different issues within the course of.

Please use a number of of the web sites under to examine the standing of HBO Max servers (we suggest checking all of them: (Additionally offers real-time standing from social media feeds) (Supplies current historical past of issues on HBO Max so that you perceive why you’ll have skilled a streaming challenge within the current previous).

If you happen to examine these web sites and there are not any reported points with HBO Max servers, it’s possible you’ll then proceed to strive the fixes under.

2. Replace HBO Max App

As a matter of truth, that is HBO Max’s first advice to customers. HBO Max launched in 2020 and so continues to be in its infancy. The HBO Max app has not but absolutely been tailored to all Samsung TV units.

HBO are conscious of the freezing challenge customers have when utilizing the Samsung TV and have been rolling out updates to repair the problem.

Subsequently, it’s essential be certain that your HBO Max is at all times up to date; new updates might comprise a everlasting repair to the freezing and buffering downside.

To replace HBO Max in your Samsung TV:

1. Press the Sensible Hub Button in your distant management

2. Choose Apps

3. Choose Settings on the prime proper nook

4. Choose Updates

5. Choose HBO Max

6. Choose Replace

To make sure that your apps replace robotically, please comply with the steps under:

1. Press the house button on the distant management

2. Choose Apps

3. Choose Settings (gear icon on the prime proper)

4. Choose Auto Replace and click on Allow

3. Log Out Then Log In

As we defined earlier, HBO Max servers might have a glitch that corrupts your login session. All it’s essential do is sign off and log again in. To do that:

1. Open the HBO Max app in your Samsung TV

2. Navigate to your profile

3. Choose Settings

4. On the backside of the web page, choose Signal Out

5. Wait 5 minutes, then signal again in

4. Restart HBO Max App

If logging out and logging again in doesn’t repair the problem, it’s possible you’ll strive exiting the app and opening it once more. It will clear minor glitches brought on by issues like non permanent reminiscence overload, software error, or an interrupted reference to Sensible Hub.

To shut the HBO Max app, please use the termination technique under:

With the HBO Max app open, long-press the Return/Exit button in your distant controller. It will terminate the HBO Max app fully.

5. Clear HBO Max App Knowledge

If you happen to restart the HBO Max app and the freezing continues in your Samsung TV, it’s possible you’ll strive clearing the HBO Max app Cache.

Bear in mind earlier we defined how a cache works, and the way points with the cache reminiscence may trigger freezing, buffering and different show issues in your Samsung TV. Clearing the cache would resolve such issues. To clear the cache on Samsung TV:

1. Press the Dwelling button in your distant management.

2. Go to Settings.

3. Choose Apps.

4. Go to the System apps.

5. Choose HBO Max

6. Choose Clear cache

7. Choose OK to substantiate.

If the freezing or buffering error is brought on by cache corruption, this course of is bound to clear it. Chances are you’ll now reopen HBO Max and take a look at streaming once more.

6. Reinstall HBO Max App

If the freezing or buffering challenge persists after clearing the cache, it might be that the HBO Max software program put in in your Samsung TV…and never simply the app reminiscence…has develop into corrupt.

In such a case, the best resolution is to uninstall the app after which reinstall it. Uninstalling the app removes all the information related to it, together with any corruptions and chronic bugs.

To uninstall HBO Max on Samsung TV:

1. Press the Dwelling button in your distant management

2. Choose Apps (the circle with crimson dots)

3. Choose Settings

4. Choose HBO Max

5. Choose Delete

6. Choose Delete once more

After uninstalling, please:

1. Press the Dwelling button in your distant management

2. Choose Apps

3. Choose the Search icon (trying glass)

4. Kind HBO Max and choose Set up

7. Replace Your Samsung TV

Your HBO Max app could also be up to date whereas your Samsung TV isn’t. This might trigger compatibility points and outcome within the freezing or lengthy buffering. Additionally, your Samsung TV software program might develop a bug, which in flip causes your HBO Max to freeze.

Producers launch updates to repair these bugs. In case your Smasung TV has not up to date robotically, it’s essential examine for and set up these updates manually:

1. Press the Dwelling button your distant management

2. Choose Settings

3. Choose Help

4. Choose Software program Replace

5. Choose Replace Now

6. Anticipate the updates to obtain and set up. This course of often takes a couple of minutes.

Please don’t energy off your TV or press any buttons whereas the replace set up is in progress. When the replace completes, your Samsung TV will restart robotically.

In the identical settings, you may be certain that your TV is about to replace robotically:

1. Press the Dwelling button your distant management

2. Choose Settings

3. Choose Help

4. Choose Software program Replace

5. Choose Auto Replace

In case you are having points connecting to the web, it’s possible you’ll use a USB to obtain and set up the updates.

1. In your PC, go to the Samsung Obtain Middle

2. Enter your TV Mannequin quantity and seek for it

3. It will open the help web page and show the firmware replace file to your Samsung TV

4. If there are a number of information, please select the latest one

5. Choose Obtain to obtain the file

6. Go to the downloaded zip file and extract it

7. Copy the extracted folder to a USB stick

8. Join the USB keep on with the USB port in your Samsung TV then;

9. Press the Dwelling button in your distant

10. Choose Settings

11. Choose Help

12. Choose Software program Replace

13. Choose Replace Now

14. Choose Sure.

The replace information on the USB stick will probably be detected, then you’ll comply with the prompts to put in the firmware.


  1. Please use solely an empty USB stick
  2. To search out your TV mannequin quantity:
  • Press the Dwelling button in your distant
  • Choose Settings
  • Choose Help
  • Choose About This TV
  • Your TV mannequin quantity will probably be displayed. You may then use it to seek for the updates as proven above.

When the replace set up is full, please attempt to stream on HBO Max once more to see if the error has been cleared.

8. Carry out a Energy Cycle of Samsung TV

Your Samsung TV may additionally run right into a software program or {hardware} glitch, whether or not from overheating, energy circuit issues, software program malfunction, community circuit points and plenty of extra. When any of those occurs, your good TV could be unable to course of the HBO Max content material and lead to freezing.

To resolve this, it’s essential carry out an influence cycle of the TV.

1. Lengthy press the ability button in your distant management (please maintain for five seconds because the brief press is not going to resolve the issue)

2. Then unplug your TV from the ability supply

3. Wait 5 minutes, plug it again in

4. Change the TV again on and see if the problem is resolved

9. Examine Your Community Connections

Beneath community, there are 2 connections to examine;

Your Samsung TV’s connection to your WIFI: It’s good to verify that your TV is related to the WIFI, and that the connection is robust sufficient. To do that, it’s essential examine the community standing in your Samsung TV:

1. Press the Dwelling button in your distant management

2. Choose Settings

3. Choose Community beneath the Basic menu

4. Choose Community Standing

It’s going to present whether or not your Smasung TV is related to the web. Nonetheless, this standing might not at all times be correct. What is for certain from that is that your TV has a robust connection to the WIFI.

Word: If you happen to examine the community standing and it exhibits that your Samsung TV isn’t related to the web, please do that:

1. Join one other gadget to the WIFI and examine. In case you are additionally unable to entry the web then the problem is with the WIFI

2. If you’ll be able to hook up with the web with the take a look at gadget, then it’s possible you’ll must reset your Samsung TV community. To try this:

3. Press the Dwelling button in your distant management

4. Choose Settings

5. Choose Community

6. Choose Reset Community

Your WIFI connection to the web: It’s good to examine that your router has robust web connection to help streaming. Usually, you may simply use a pace take a look at web site to examine your web pace. Nonetheless, this can solely present the pace on the time you checked.

  • To be extra sure of your web connection, please join your telephone or PC to the WIFI and stream a video. If there isn’t any buffering in any respect, then you definitely’re positive that your web can help HBO Max.
  • If there may be buffering on the take a look at gadget, please unplug your router on the swap. Wait 2 minutes, then plug it again in
  • If the connection challenge persists, please contact your web service supplier.

10. Examine TV Compatibility

HBO and Samsung are working collectively to resolve user-reported points like freezing, buffering, and app crashing. Please word that HBO Max was launched in 2020. Though Samsung states that its good TVs from 2016 fashions and later help HBO Max, it’s doable that HBO Max isn’t tailored for older fashions.

Customers with 2020 and later fashions have reported that they’re able to stream HBO Max with out freezing. So, till HBO Max absolutely optimizes its app, customers with some older fashions might proceed to have this challenge.

11. Solid From HBO Max App on Cellphone to Samsung TV

One nice method to bypass the compatibility points and different challenges with the HBO Max app in your Samsung TV is to make use of the HBO Max app in your telephone after which solid it in your TV. Please comply with the steps under to solid your cellular HBO Max app in your Samsung TV:

1. Be certain that your Samsung TV and your telephone are updated

2. Obtain the SmartThings app to your telephone (Android and iOS)

3. Make it possible for your telephone and TV are related to the identical WIFI

4. Open the SmartThings app in your smartphone

5. Click on the Units tab

6. Choose Add System

7. Sign up to your Samsung account if prompted

8. After signing in, try to be redirected to the app

9. It ought to listing the units obtainable

10. Choose your Samsung TV

11. Faucet the three dots on the prime proper of your display

12. Mirror Display

13. Choose Begin Now

14. Then, Open the HBO Max app in your telephone and begin streaming in your TV

12. Use A Third-Social gathering Streaming System Like FireStick

An alternative choice to casting your telephone in your Samsung TV is to make use of a third-party streaming gadget like Amazon FireStick. It will enable you bypass points together with your TV like compatibility or some unknown bugs.

The most well-liked and dependable third-party streaming units for HBO Max embrace:

  • Roku
  • Amazon Fireplace Stick
  • Chromecast

To Use FireStick for HBO Max on Samsung TV, it’s essential first set up FireStick in your TV. Please comply with the steps under to take action:

We suggest getting a FireStick Normal or 4k for higher efficiency

Be certain that your Samsung TV has an HDMI port

1. Flip off your Samsung TV

2. Join the provided USB wire to the Fireplace TV Stick’s micro-USB port.

3. Plug the opposite finish of the cable into the ability adapter.

4. Join the ability adapter to an influence provide.

5. Plug the Fireplace Stick into an HDMI port in your Samsung TV

6. Activate the TV

7. Choose the enter as HDMI (or no matter port you plugged FireStick into)

8. Put 2 AA alkaline batteries into the Fireplace Stick distant management

9. You’ll obtain a immediate to pair the distant with FireStick. If you happen to don’t, simply press and maintain the house button on the FireStick distant management for just a few seconds till pairing completes

10. After pairing, press the Play/Button

11. End by deciding on your most popular language

12. On the WIFI connection web page, choose your WIFI and enter the credentials

If you happen to bought Fireplace Stick together with your Amazon account, your gadget is registered. If not, you may be prompted to register your Fireplace Keep on with Amazon. It’s doable to make use of your Fireplace Stick with out registering an account.

13. Choose whether or not you have already got an Amazon account or you might be new to Amazon and comply with the prompts to register Fireplace Stick

14. Setup will then end with prompts like saving your account data, turning on parental management, and many others.

You may then seek for HBO Max on the Fireplace TV homepage utilizing the Discover choice.

13. Contact HBO Max

If none of those fixes be just right for you, it’s possible you’ll contact HBO Max and report the issue. They’re already conscious of the challenges that Samsung TV customers are going through so they could have some recommendation on the best plan of action.

Contact HBO Max help 

Or e-mail [email protected]

14. Contact Samsung

On the similar time, you might also contact Samsung so that you simply get suggestions and assist from either side.

Choose your location after which scroll all the way down to the tip of the web page that opens and choose your most popular help channel

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